Who would have thought getting your Digital Boarding pass and chatting about the real-time updates with your airline could be this convenient? Yes, Facebook messenger has been talking about this for quite some time and they made it a reality by partnering with KLM Royal Dutch Airlines.
David Marcus, who leads the Messenger team at Facebook, makes statement which gives insight to their expansion by partnering with more airlines. “This is one that I’ve been personally eager to solve for a while,” Marcus says. “Removing stress, and complication from air travel.” Marcus in his Facebook post, referred to KLM as their “first airline partner“.
So what makes it so unique as Digital boarding passes is not a new concept, but operating Messenger’s conversational interface is. KLM flyers will be able to automatically receive their itinerary, flight updates, check-in notifications, get their boarding passes, even re-book flights when needed, and communicate with the airline all from one contextual, canonical thread. This makes messenger the most convenient for the many people who already use Messenger in their daily lives to get in touch with friends any way. This will save you money and the hassle to be on the call to and fro with your airlines.
KLM Royal Dutch Airlines is now giving passengers the option to receive flight updates through Messenger. If they agree while booking a ticket, KLM will then start up a chat thread, where it’ll send booking confirmation, flight status, and any scheduling changes. It’ll also send over a boarding pass, which passengers will be able to use to get through security and onto their flight.